Course Schedule

Upcoming Courses

TN Business Retention & Expansion Course
07/18/2018 - 07/19/2018

A two-day course designed for economic development practitioners and community leaders at local, regional and state levels. Participants will better understand the importance of existing business and industry, techniques to identify and prioritize business and industry needs, and how to develop the strategies and tools to support business retention and expansion in their communities.When existing businesses relocate they leave a void in your community. They must not be taken for granted! The reasons a business may leave a community include lack of public services, political unrest, site limitations and lack of trained labor, just to name a few. According to the State of Tennessee Department of Economic Development, in 2009, 75 percent of all new jobs from manufacturing, distribution, headquarters, and other selected services were from the expansion of existing businesses in Tennessee. When considering the same sectors, 25 percent of all new jobs were from attraction strategies. Moreover, the State of Tennessee reported 93 percent of all economic development projects were considered business expansion activities and not attraction activities. These statistics emphasize the importance of a comprehensive approach to economic development that includes strategies for business retention and expansion, recruitment, and new business development. In order to prevent some of the potential closures and/or relocations in a community, outreach to businesses may be necessary.

Learn More
Context of the Organization
07/25/2018 - 07/25/2018

Identification of the scope (system boundaries) Understanding your organization and interrelationships Processes and systems in place for your business Resources to function effectively (time, $, people, etc.) How these processes behave with each other to deliver quality Relevant internal and external issues to organization Regulatory Governance Relevant quality policies and commitments Changes and/or trends impacting quality objectives Identification of a strategic organizational direction Expected outcomes, priorities and technology changes System management at a high level-á(the 10,000 foot view)

Learn More
Deliberate Innovation
08/06/2018 - 08/06/2018

Deliberate Innovation - A Wish or a Plan? We all agree that innovation is critical to improving our products, services and operations.-á-áBut, can we schedule innovation?-á IsnGÇÖt innovation-ásomething that happens on a whim, when good fortune aligns with a good-áidea?-á How exactly does innovation relate-áto continuous improvement?-áIs-áit simply a matter of new/more technology? Is it all about inspiration or-áautomation? Can we think differently in such a way, that our ideas will have a-álarger impact for less cost? Join the-áUT Center for Industrial Services (UT-CIS), the Tennessee Center for-áPerformance Excellence (TNCPE), and leaders from Systematic Inventive Thinking-á(SIT), Ltd. on Monday, August, 6, 2018-áfrom 1:30 p.m. GÇô 3:30 p.m. in the Community Room at Blue Cross-Blue Shield of-áTennesseeGÇÖs headquarters in Chattanooga, Tennessee to explore how to create-áinnovate yet practical ideas and implement them to generate substantial business results. This learning session will focus on overcoming constraints and-áwill enable participants to experience-ásome of SIT's tools and principles.-á-áParticipants will realize the barriers and opportunities within their-áown-ádomain.-á Content includes: Myths and approaches to innovationThe basic principles of SIT: How it is different from what you know and do todayOvercoming cognitive fixednessBrief exercises with thinking toolsThe session will be led by SIT Senior Facilitator, Guzu Shalev.-á With 21 years working-áwith the SIT methodology, Guzu is one of SITGÇÖs most senior and experienced-áfacilitators. Specializing in New Product Development, Problem Solving, MarCom-áand Strategy, Guzu has an accomplished track-record leading projects in the-ácommercial field. He also works with government agencies, the military and-ánon-profit organizations around the world. About-áSIT: SIT Ltd. is a privately-owned company based-áin Tel Aviv, Israel, with offices or affiliates on 5 continents. Since 1995,-áSIT has worked with over 950 companies in 70 countries in North and South-áAmerica, Europe, Africa, Asia, Australia, and the Middle East. About-áUT-CIS: UT CIS helps companies and communities-ásucceed, grow and create high quality jobs by providing consulting, training-áand connecting services across the state. Whether you want to improve-áproductivity on the plant floor, comply with safety or environmental-áregulations, navigate the federal procurement process, introduce a new product,-áor improve your economic development potential, CIS has the expertise to help-áyou succeed. About-áTNCPE: TNCPE provides in-depth, low-cost assessments-áto businesses and organizations. We are a state-level counterpart of the-ánational Baldrige Performance Excellence Program. Our feedback will help align your people and resources, while keeping the whole system in mind.-á

Learn More
OSHA 3115 Fall Protection Course
08/13/2018 - 08/15/2018

Description:-áThis-ácourse provides an overview of state-of-the-art technology for fall protection-áand current OSHA requirements. At the conclusion of the course, the participant-áwill be able to identify fall protection requirements mandated by OSHA-ástandards. Recommended-áfor: Participants should note that while this course has a primary emphasis on the-áconstruction industry, there is application for the fall protection systems in-áa general industry environment-áParticipants-áwill: Identify employerGÇÖs-áresponsibility of providing fall protection and training requirements-áIdentify conventional & non-conventional methods of fall protection; lifelines in a fall arrest systemIdentify fall arrest requirements and assess compliance with subparts of 29 CFR 1926 relating to fall protectionEvaluate components of Fall Protection PlansAssess compliance of residential construction fall protection and non-residential roof construction with OSHA and consensus standards Topics-áinclude:Causes of falls and principles-áof fall protectionConventional methods of fall-áprotectionNon-conventional solutions for-áfall systemsTraining requirements1926 requirements relating to-áfall protectionFall Protection PlansResidential and non-residential-áconstruction.

Learn More
Tennessee Workforce Development Course
08/14/2018 - 08/15/2018

Workforce and talent development are the top challenges in economic development today.-á The Tennessee Workforce Development Course is a hands on course covering pertinent topics and trends such as the widening skills gap, the multi-generational workforce, the changing nature of the workplace and the importance of collaboration among allies.-á The course is designed to help economic development practitioners, government officials and other community leaders at state, regional and local levels understand best practices, available resources and partnership approaches to building a competitive workforce.

Learn More
Six Sigma Green Belt
09/10/2018 - 11/06/2018

Green Belt courses are intended for those interested in improving current processes. By applying Six Sigma tools to projects closely related to their current duties, Green Belts create significant, measurable impacts for businesses.Why is the Training Important: Developing a culture of continuous improvement using Lean Six Sigma methods requires expertise throughout the organization. Green Belts should be selected and developed at all levels and from all areas of the organization. They form the core of Black Belt project teams initially and with experience, begin to lead projects. Cost: $2950 per participant for the training, workbook, and project coaching. The participant will also need to acquire a license to an approved statistical package that is not covered by the course fee. If you intend to progress on to Black Belt status, Minitab is recommended. However, if your goal is just Green Belt Certification at this time, SigmaXL would be sufficient (it is significantly less expensive).

Learn More
Delivering Quality Service - Disney Style
10/31/2018 - 10/31/2018

With a stronger understanding of customer needs and defined service standards, the front-liners will feel more comfortable delivering-áexcellent service with the right tools and clear service expectations.-á-áHappy employees create happy customers and the entire organization benefits.

Learn More

We invite you to explore our training offerings by selecting any of the class links in the schedule above.

If you already have an account for the Center for Industrial Services Online Training Portal, but have not logged in since August 2017, you will need to do one of two things:

1) Enter your previous User Name and Password. If they match what we have on record, you will be prompted to change your password in order to enter the new system.

2) If they do not match, you will need to click on the 'Forgot user name and password?' link.  You will then enter your email address in the Login Credential area and then complete the ReCaptcha (an advanced risk analysis technique that tells humans and bots apart) and an email containing a link to reset your password will be sent.

  • You can also register by completing the Course Registration Form and emailing it to 
  • If you have previously taken classes through UT CIS before and cannot get logged into the system, please Email Carol Jones or you can call her direct at: (615) 253-6371 or toll free at: (888) 763-7439.
  • Click here for a list of hotels convenient to our Nashville Office location. 

Cancellation and Refund Policy

No refunds or credits issued one week or less prior to the first date of class.

No refunds for cancellations more than one week prior to the first date class but credit may be applied toward another UTCIS course.

Please note: Some Environmental, Health and Safety courses require that students complete a Medical Evaluation Form. Please check course descriptions to determine if this applies to the course you're registering for, then complete the form and bring it with you to the first class. 

Please contact Carol.Jones with any registration questions