Delivering Exceptional Customer Service

customer service ut cis


Excellent customer service is so much more than "smile training" or implementing useful technology. It is understanding what is important to your customer and designing service to exceed those expectations. Successful service delivery is an outcome of systems thinking. Learn to:

  • Understand the importance of developing stellar communications skills.
  • Be able to identify who your customer is and what they need.
  • Apply systems thinking to delivery of customer service.
  • Successfully diffuse difficult customers.
  • Develop strategies to make your job easier and more pleasant.

With a stronger understanding of customer needs and defined service standards, you will feel more comfortable delivering excellent service with the right tools and clear service expectations.  Good service yields good business!

This course will be a participative learning experience with multiple opportunities to apply the principles.

Date and Location:

October 31, 2018

193C Polk Avenue,

Nashville, TN 37210

Course Agenda:


Course Fee:

Early Registration: $195 before October 24, 2018

Regular Registration: $245 after October 24, 2018

The registration fee covers course materials, instruction, lunch and refreshment breaks. It does not cover hotel and other travel expenses. Registration is limited to 35 participants and is filled on a first-come, first-served basis.

Course Times:

  • On-site check-in: 9:30 AM
  • 10:00 AM - 3:00 PM (lunch will be provided)


How to Register:

Register Now

If you need assistance with your UT CIS account, please contact Carol Jones at 615-253-6371 or

You may also register by submitting a Course Registration Form by email. 

Cancellation and Refund Policy:

Payment needs to reach our office two weeks prior to the class. No refunds or credits will be issued for cancellations one week or less prior to the first date of class, but credit may be applied towards another UT CIS course.

Dress Code:

The attire for the course is business casual.

Other TCED Economic Development Courses: