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quality
On Site Help
The following courses are offered at various locations across the state (open
enrollment). These courses can also be delivered at your facility. Contact your field
consultant for more information.
Continual Improvement
Core Tools
- Foundations of quality
- Advanced product quality planning/control plan
- Production part approval process
- Failure modes and effect analysis
- Measurement system analysis
- Statistical process control
Additional Improvement Tools
- Problem solving techniques*
- Continuous improvement/Kaizen*
- Mistake proofing*
- Application of statistical methods
- Advanced SPC
- Design of experiments
- Lean Six Sigma
- Lean manufacturing*
- Determining the cost of quality
- Measuring customer satisfaction
- Benchmarking
- Motion/ergonomics analysis
- Value analysis
- Process mapping
- Value stream mapping*
- Total productive maintenance*
(*)These Tools may be utilized in either Lean or Quality improvement journey.
These items are offered as both courses and/or technical assistance that can
be delivered at your facility. Program schedule, costs, and delivery options
vary depending on your specific needs.
ISO 9001: 2000 Internal Auditor
This in-depth interactive course is designed for those currently involved with
quality auditing and for new internal auditors who wish to become proficient
at using this standard. Internal auditing is among the most important steps on
the road to achieving, maintaining, and improving your quality system. Topics
include
- Understanding ISO 9001:2000
Review of the requirements, including interpretations of difficult
to understand clauses and getting to really “know” what the
standard requires
- Implementation
Practical strategies for implementing and improving your quality management
system to achieve compliance with the 2000 standard and do it effectively
and efficiently
- Internal Quality System Audits
Internal auditor qualification, communication skills, handling conflicts,
auditing do’s and don’ts, planning and preparation for audits,
performing audits, auditor maintenance
- Corrective Action
Audit follow-up, getting to root causes of non-conformance issues, verifying
corrective action, and satisfying your registrar
- Auditing Exercises
Opportunities to practice newly acquired skills in a non-threatening environment
with mock drills and exercises designed to reinforce understanding of
the standard and auditing techniques.
ISO/TS 16949:2002 Internal Auditor
With the Big Three automakers having phased out support of QS-9000 Quality System
Requirements, the International Automotive Task Force has issued the ISO/TS 16949:2002
technical specification. If you are an automotive supplier who is already registered
to either QS-9000 or ISO/TS 16949:1999, you must upgrade to ISO/TS 16949:2002
or ISO 9001:2000, depending on your situation. This in-depth, interactive course
is for automotive supply chain manufacturers who must conduct internal audits
of their quality management system. Course topics include
- Understanding ISO/TS 16949
A review of the requirements, “process approach,” and customer
oriented processes, including interpretations of difficult clauses and really “knowing” the
specification
- Quality Management System Audits
Internal auditor qualifications, communication skills, handling conflicts,
auditing dos and don’ts, preparing for audits, performing audits,
and auditor maintenance
- Corrective Action
Audit follow-up, determining root causes of non-conformance, verifying corrective
action, satisfying your registrar
- Auditing Exercises
Practice new skills with drills, exercises and actual audits that reinforce
understanding of the requirements and auditing techniques.
Disciplined Problem Solving
This course is designed for personnel who must implement and maintain an effective
quality system and for those who would benefit from learning basic root cause
analysis and problem solving skills. You will increase your ability to apply
disciplined problem-solving methods, as well as learn how these methods comply
with quality standards. Key topics include
- Problem solving basics
- Quality system requirements
- Correction vs. prevention
- Disciplined techniques
- The team approach
- Basic root cause analysis
- Root cause analysis and problem solving
- Understanding and selecting the right course of action
- Problem-solving tools
- Case studies
- Real cases
- Team exercises
Six Sigma / Lean Six Sigma
Six Sigma has become the premier continuous improvement method used by leading-edge
companies to reduce defects and improve quality. It works because it is
- A highly disciplined approach that focuses on delivering near-perfect products
and services
- A proven breakthrough contributor to the bottom line
- A detailed road map to rapid process improvement
- An integration of business, statistics, and engineering principles to achieve
solid results
- An initiative that extends and strengthens productivity and quality efforts
- A tool to identify, quantify, and eliminate variation by control or prevention
- A process capability measurement per million opportunities
ISO/TS 16949:2002 & ISO 14001 EMS dual system - Internal Auditor
This in-depth, interactive course is designed for those involved with automotive
supply chain manufacturing and joint quality/environmental management
system audit requirements. This course will help you maintain your internal
audit team’s credentials or train new talent. The TMEP can train
your entire team to conduct audits on both automotive quality and environmental
system requirements.
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