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Human Performance (HPT)Cause Analysis and InterventionHuman performance technology can be applied to individuals, small groups, and large organizations. It is, in reality, a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection. Cause AnalysisCause analysis identifies specific factors that contribute to the performance gap. Solutions to performance problems often fail to achieve their intended goals because they are selected to treat only visible symptoms rather than underlying causes.When the root causes of a problem are uncovered and eliminated, however, the likelihood of significantly reducing or eliminating problems is greatly enhanced. Cause analysis is thus the critical link between identified performance gaps and their appropriate interventions and is a major strength of the performance technology approach. Intervention Selection & DesignIntervention selection involves a systematic, comprehensive, and integrated response to performance problems and their causes as well as to performance improvement opportunities.More often than not, the selected response represents a multifaceted approach to improving performance. How a response is constructed is based on its cost-effectiveness and the benefit to the organization. The evaluation of its success is directly tied to the reduction of the original performance gap. |
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